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Wafaqi
Mohtasib (Ombudsman)'s Secretaries has developed the
following Public Complaints Resolution Mechanism in
collaboration with the Ministry of Foreign Affair's.
You can
lodge your complaint to any of our Regional/District
Office.
If you
want to attach/upload more than one file you may upload
.zip / compressed folder.
As the
complainants are kept informed regarding complaint
redressal activities via SMS, hence, provision of valid
cell number is mandatory. Where mobile network is
converted (porting) SMS cannot be sent. In case you do
not have a mobile, you can provide cell number of any of
your family member / close relative.
Who Can
Lodge A Complaint:
Any person aggrieved by an action (decision, process,
reccomendation, omission etc.) of any functionary of the
Ministry / Division / Department / Commission /
Corporation of the Federal Government or Institution
established or controlled by the Federal Government
which :
is
contrary to law, rules or regulations or is a departure
from established practice or procedure, unless it is
bona fide and for valid reasons; or
is
perverse, arbitrary or unreasonable, unjust, biased,
oppressive, or discriminatory; or
is
based on irrelevant grounds; or
involves the exercise of powers or the failure or
refusal to do so, for corrupt or improper motives, such
as, bribery jobbery, favouritism, nepotism and
administrative excesses; and
neglect, inattention, delay, incompetence, inefficiency
and ineptitude, in the administration or discharge of
duties and responsibilities. |
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